The Application Support Intern will support the LTL API Product Support team by assisting with basic troubleshooting, customer inquiries, and internal support tasks related to LTL API applications and integrations. This role is designed for students or early career candidates who are building foundational technical and professional skills.
The intern will work under close guidance from experienced Application Support team members and gain hands on exposure to APIs, web applications, support workflows, and enterprise systems in a fast paced, real world environment.
Essential Functions
Assist with triaging and resolving low to moderate complexity support issues under supervision
Review support cases to understand reported issues, reproduction steps, and expected outcomes
Help document case details, resolution steps, and outcomes in ticketing and CRM systems
Perform basic application checks and validations using provided tools and instruction
Communicate professionally with internal team members and, where appropriate, external customers
Escalate issues to senior support or product teams when resolution requires deeper investigation
Update and maintain internal documentation and knowledge articles as directed
Support routine data review and cleanup activities to ensure accuracy and consistency
Participate in training sessions, shadowing opportunities, and team meetings
Follow defined schedules and support procedures to ensure reliable coverage
Assist with special projects and process improvement initiatives as assigned
Learning and Growth Opportunities
Application support best practices and case management workflows
API based systems and basic request/response troubleshooting
Enterprise tools used for diagnostics, logging, and customer support
Cross functional collaboration with product, development, and operations teams
Professional communication in a customer facing technical environment
Qualifications
Required
Currently pursuing or recently completed an Associate’s or Bachelor’s degree in Computer Science, Information Systems, or a related field (Documented equivalent coursework/experience acceptable)
Basic understanding of web applications and how software systems interact
Comfortable learning new tools and processes in a structured environment
Strong attention to detail and willingness to follow established procedures
Clear written and verbal communication skills
Ability to manage tasks, ask questions, and seek help when needed
Familiarity with APIs, JSON, and XML/SOAP concepts
Familiary with safe utilization of AI tools, “free applications,” tools and related security concerns
Preferred (Not Required)
Coursework or exposure to programming or scripting (e.g., Java, JavaScript, Python)
Basic experience with databases (SQL or NoSQL concepts)
Exposure to tools such as Postman, browser developer tools, or similar utilities
Interest in application support, systems troubleshooting, or technical customer support
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.
